For any support please contact help@ayogo.com via email.
To use CKD LifePlan you will need an invitation email from your clinician.
Note: The email may end up in your spam folder. Check before you contact your clinician about the invitation email.
Our app can be deleted like any other app on your phone.
For iOS: https://support.apple.com/en-us/HT207618
For Android: https://support.google.com/googleplay/answer/2521768?hl=en
Currently, we are unable to delete accounts, but you may have rights to have your data deleted. Please contact help@ayogo.com for further information.
If the app is slow to load or you are unable to load content or videos please check your network connection.
You can test your connection by following these steps: https://support.google.com/websearch/answer/6283840?p=speedtest
If you are still having issues you can try restarting your device.
The support team does not provide any medical advice or support. Please contact your healthcare provider for further assistance. Under no circumstances should anyone provide medical support or anything that could be construed as medical advice to the patient. If you have a medical question, please take those questions directly to your physician or healthcare provider. Because your health and your healthcare treatment are very individualized, your healthcare provider is the best source for answers to medical questions. If you are experiencing a medical emergency, please dial 911.